SHIPPING INFORMATION
Q: How long does delivery take?
- A: Generally 3-7 days business days by FedEx/DHL.The specific time depends on your geographic location and order processing time.
Q: When will it be delivered?
- A: We strive to arrange shipment as soon as possible upon receiving your order. Typically, we deliver the goods to the express company within 0-1 working day. However, please be aware that external factors such as weather conditions or holidays may affect delivery times. Rest assured, we will keep you informed of any delays.
Q: Can I track my order?
- A: Yes, once your order is shipped, we will send a confirmation email with a tracking number. You can use this number to track your order on our website.
SHIPPING COSTS AND POLICY
Q: How much do you charge for shipping?
- A: Free shipping on all products.
Q: What happens if my package is lost or damaged?
A: If you receive a damaged or defective product, or if there are discrepancies in quantity or quality between the delivered product and the order confirmation/invoice, please take clear pictures of the situation and contact our customer service within 3 days of receiving the product(s). We will investigate the issue and make every reasonable effort to assist you in resolving the problem. Contact email:SUPPORT@ARRASPORT.COM
GLOBAL GATEWAY
Experience the joy of shopping globally with complimentary shipping that brings your outdoor gear right to your door.
EASY RETURN
Shop with the assurance of hassle-free returns, giving you the flexibility to make the right choice.
RIDE ASSURED
Cruise with confidence with our comprehensive warranty, ensuring your scooter is protected and your adventures secure.